| Subject: Windows Experience Index unavailable.. |
| Group: microsoft.public.windows.vista.general |
| Date: 9/6/2008 6:42:09 PM |
| From: Steveo [Email Address Protection] |
Hello, My Vista Home Premium 32-bit PC recently stopped running the windows experience assessment. It runs through all the tests then ends with a dialogue box that says: "Cannot complete assessment." "The assessment or other operation did not complete successfully. This is due to an error being reported from the operating system, driver, or other component." I have tried uninstalling and re-installing both my video and sound drivers. I tried driver sweeper and driver cleaner pro. My videocard and soundcard both work perfectly yet I cannot get the assessment to complete. I also read many registry changes to no avail, as well as multiple methods of emptying the DataStore directory in Windows\Performance\WinSAT. The WinSAT Log lists only the following error(s): 6445571 (5480) - winsat\main.cpp:1161: > Running Assessment: media '-input {winsatencode.wmv} -encode {winsat.prx}' 6445961 (5480) - winsat\main.cpp:1430: > Assessment FAILED due to an error If I run winsat formal -v, the log lists: > Run Time 00:00:44.07 > Running: Media Decode/Encode Assessment v1.0.0.0 '-input C:\Windows\Performance\WinSAT\winsatencode.wmv -encode C:\Windows\Performance\WinSAT\\winsat.prx -v' Initializing COM. Creating temporary file for encoding output... Temporary output file "C:\Users\owner\AppData\Local\Temp\wst51E8.tmp" created. Creating temporary file for ETW kernel trace... Temporary trace file "C:\Users\owner\AppData\Local\Temp\wst51E9.tmp" created. Creating filter graph. Loading encoder profile from "C:\Windows\Performance\WinSAT\\winsat.prx". Creating encoder, saving to temporary file. Disabling file sink. Loading input file "C:\Windows\Performance\WinSAT\winsatencode.wmv". FAIL: mediautils.cpp @ 592: 0x80040241 == VFW_E_CANNOT_LOAD_SOURCE_FILTER (The source filter for this file could not be loaded.) FAIL: mediatest.cpp @ 490: 0x80040241 == VFW_E_CANNOT_LOAD_SOURCE_FILTER (The source filter for this file could not be loaded.) Error: WinSAT failed to connect the input file to the WMV encoder. Deleting temporary output file "C:\Users\owner\AppData\Local\Temp\wst51E8.tmp". ... Deleting temporary ETW trace "C:\Users\owner\AppData\Local\Temp\wst51E9.tmp"... > Run Time 00:00:00.39 > MOOBE Run Time 00:00:46.11 > Running: Media Foundation Playback Assessment v1.0.0.0 '-input C:\Windows\Performance\WinSAT\winsat.wmv -nopmp -v' Creating temporary files for ETW tracing... ... ... I can play both of the WMV files in the WinSAT directory so I do not believe there is any problem with Media Player 11. I also tried installing Windows Media Encoder 9 series (which lists it works with Vista) and this also did not help. Does anyone know what filters or media components are needed to fix the above error? I have SP1 and also tried numerous restore points- none fix the above problem. Any hints or insights appreciated. |
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