| Subject: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/11/2008 7:38:24 AM |
| From: "Andy G" [Email Address Protection] |
Going round and round in circles, all support sources useless so far. Any help would be really appreciated. 3 Days ago I had a Compaq notebook (6720s) that was working OK, although USB functionality was pretty random. Then I tried to install Vista SP1 as offered by Windows Update. The install failed. 2 different System Restore points also fail.... Terrific. System no longer shows DVD drive in My Computer or Computer Management, but it shows in Device Manager as not working, no drivers. My printer (USB), no longer works, nor my external hard drive, (USB), nor apparently anything on a USB port. Everything else seems OK, apart from System Restore of course. I've tried the Filters fix that everyone seems to suggest. No good. Microsoft will not give me their much-trumpeted free support on SP1 as my Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a system restore using F11 on start up. Tried that, and guess what, no restore points shown.... Catch 22, 44, and 66 as far as I can see. No idea where to go next. I've tried some other stuff, but if anyone can give me a steer to at least try thinking about other directions. Thanks in advance. Andy |
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| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/11/2008 8:28:27 AM |
| From: DDW [Email Address Protection] |
On Mon, 11 Aug 2008 17:38:24 +0300, "Andy G" <georgi66@otenet.gr> wrote: >Microsoft will not give me their much-trumpeted free support on SP1 as my >Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a system >restore using F11 on start up. Tried that, and guess what, no restore >points shown.... I believe that HP was telling you to run System RECOVERY which takes your computer back to the same condition it was in when you took it out of the box. If you hit F11 and weren't offered that option... did you delete the D partition that was on the computer when you bought it? Did you ever make recovery discs from it? |
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| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/11/2008 10:04:51 AM |
| From: "Mike Hall - MVP" [Email Address Protection] |
"DDW" <ddwright@KILLSPAMcomcast.net> wrote in message news:ahm0a4tcjdlvl4m2p9ul3r6au1iv3brt40@4ax.com... > On Mon, 11 Aug 2008 17:38:24 +0300, "Andy G" <georgi66@otenet.gr> > wrote: > >>Microsoft will not give me their much-trumpeted free support on SP1 as my >>Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a system >>restore using F11 on start up. Tried that, and guess what, no restore >>points shown.... > > I believe that HP was telling you to run System RECOVERY which takes > your computer back to the same condition it was in when you took it > out of the box. > > If you hit F11 and weren't offered that option... did you delete the D > partition that was on the computer when you bought it? Did you ever > make recovery discs from it? There is a 'switch' in BIOS which allows F11 to access the recovery partition.. seems like an over the top way to fix USB probs though.. -- Mike Hall - MVP How to construct a good post.. http://dts-l.com/goodpost.htm How to use the Microsoft Product Support Newsgroups.. http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc Mike's Window - My Blog.. http://msmvps.com/blogs/mikehall/default.aspx |
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| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/11/2008 12:57:09 PM |
| From: "Andy G" [Email Address Protection] |
Not sure whether we are talking about the same thing. I understood that HP were suggesting some sort of recovery process that emulated MS System Restore. And it looked exactly like that. A "table" that appeared to offer a choice of restore points except it was not populated with any choices.... To answer your other questions. No I did not delete the D partition, and Yes I made recovery disks. If I can use the recovery disks; my drive is not recognised, remember, will that not lose all my installed apps etc etc. and take me back to Day 1? Not sure I want to do that if I can avoid it. Andy "DDW" <ddwright@KILLSPAMcomcast.net> wrote in message news:ahm0a4tcjdlvl4m2p9ul3r6au1iv3brt40@4ax.com... > On Mon, 11 Aug 2008 17:38:24 +0300, "Andy G" <georgi66@otenet.gr> > wrote: > >>Microsoft will not give me their much-trumpeted free support on SP1 as my >>Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a system >>restore using F11 on start up. Tried that, and guess what, no restore >>points shown.... > > I believe that HP was telling you to run System RECOVERY which takes > your computer back to the same condition it was in when you took it > out of the box. > > If you hit F11 and weren't offered that option... did you delete the D > partition that was on the computer when you bought it? Did you ever > make recovery discs from it? |
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| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/11/2008 6:45:19 PM |
| From: DDW [Email Address Protection] |
On Mon, 11 Aug 2008 22:57:09 +0300, "Andy G" <georgi66@otenet.gr> wrote: >Not sure whether we are talking about the same thing. I understood that HP >were suggesting some sort of recovery process that emulated MS System >Restore. And it looked exactly like that. A "table" that appeared to offer >a choice of restore points except it was not populated with any choices.... Welp... I think you said that none of those options worked, right? >To answer your other questions. No I did not delete the D partition, and >Yes I made recovery disks. If I can use the recovery disks; my drive is >not recognised, remember, will that not lose all my installed apps etc etc. >and take me back to Day 1? Not sure I want to do that if I can avoid it. Like Mick said: set your BIOS to boot from the CD/DVD drive first, boot to your recovery DVD and then initiate a complete recovery. You might beg/borrow/steal an external drive to copy all of your important files to before performing that totally destructive operation. And you might give some serious thought about getting backup software - such as Acronis True Image - and instituting a frequent and consistetn backup schedule. |
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| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/12/2008 5:07:40 AM |
| From: "Andy G" [Email Address Protection] |
Guys Thanks for your constructive, but somewhat scary suggestions. I may have to go that route, but I really want to exhaust other options first, unless my problem sounds to you as though there is no other solution? Bit confused about DDW's point re backing up to an external drive. I think I mentioned in my original post that I already have an external drive, which the system no longer "sees". And, yes, I already use Acronis, but of course, I cannot get to my archives.... Seems like Microsoft got me every way I turn. I wouldn't mind so much if they didn't give you all that bull about only offering you updates that are suitable for your PC, implication = are not going to totally screw you up.... Andy "DDW" <ddwright@KILLSPAMcomcast.net> wrote in message news:9iq1a4pm0jhaijnvso8arqd0cgc407djnr@4ax.com... > On Mon, 11 Aug 2008 22:57:09 +0300, "Andy G" <georgi66@otenet.gr> > wrote: > >>Not sure whether we are talking about the same thing. I understood that >>HP >>were suggesting some sort of recovery process that emulated MS System >>Restore. And it looked exactly like that. A "table" that appeared to >>offer >>a choice of restore points except it was not populated with any >>choices.... > > Welp... I think you said that none of those options worked, right? > >>To answer your other questions. No I did not delete the D partition, and >>Yes I made recovery disks. If I can use the recovery disks; my drive is >>not recognised, remember, will that not lose all my installed apps etc >>etc. >>and take me back to Day 1? Not sure I want to do that if I can avoid it. > > Like Mick said: set your BIOS to boot from the CD/DVD drive first, > boot to your recovery DVD and then initiate a complete recovery. > > You might beg/borrow/steal an external drive to copy all of your > important files to before performing that totally destructive > operation. > > And you might give some serious thought about getting backup software > - such as Acronis True Image - and instituting a frequent and > consistetn backup schedule. |
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| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/12/2008 5:47:55 AM |
| From: "Mark H" [Email Address Protection] |
You appear to have internet capability... did you go to the HP website, download the drivers specific to your laptop and re-install them? SP1 may have installed generics crippling your specific hardware. Make sure you get the right 6720 model. Here's the linke to the 6720s: http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us "Andy G" <georgi66@otenet.gr> wrote in message news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... > Going round and round in circles, all support sources useless so far. Any > help would be really appreciated. > > 3 Days ago I had a Compaq notebook (6720s) that was working OK, although USB > functionality was pretty random. > > Then I tried to install Vista SP1 as offered by Windows Update. The install > failed. 2 different System Restore points also fail.... Terrific. > > System no longer shows DVD drive in My Computer or Computer Management, but > it shows in Device Manager as not working, no drivers. My printer (USB), no > longer works, nor my external hard drive, (USB), nor apparently anything on > a USB port. Everything else seems OK, apart from System Restore of course. > > I've tried the Filters fix that everyone seems to suggest. No good. > > Microsoft will not give me their much-trumpeted free support on SP1 as my > Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a system > restore using F11 on start up. Tried that, and guess what, no restore > points shown.... > > Catch 22, 44, and 66 as far as I can see. > > No idea where to go next. I've tried some other stuff, but if anyone can > give me a steer to at least try thinking about other directions. > > Thanks in advance. > > Andy > |
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| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/12/2008 6:42:02 AM |
| From: "Andy G" [Email Address Protection] |
Yeah, I did that, but I couldn't actually see a driver for the DVD drive hardware or for USB support. Any chance you could suggest which driver I need? Also, the machine was only bought in February of this year, and a lot of the drivers pre-date that so I'm assuming I already have them. Thanks Andy "Mark H" <jmhonzell@nospam.comcast.net> wrote in message news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl... > You appear to have internet capability... did you go to the HP website, > download the drivers specific to your laptop and re-install them? SP1 may > have installed generics crippling your specific hardware. > > Make sure you get the right 6720 model. > Here's the linke to the 6720s: > http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us > > > "Andy G" <georgi66@otenet.gr> wrote in message > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... >> Going round and round in circles, all support sources useless so far. >> Any >> help would be really appreciated. >> >> 3 Days ago I had a Compaq notebook (6720s) that was working OK, although > USB >> functionality was pretty random. >> >> Then I tried to install Vista SP1 as offered by Windows Update. The > install >> failed. 2 different System Restore points also fail.... Terrific. >> >> System no longer shows DVD drive in My Computer or Computer Management, > but >> it shows in Device Manager as not working, no drivers. My printer (USB), > no >> longer works, nor my external hard drive, (USB), nor apparently anything > on >> a USB port. Everything else seems OK, apart from System Restore of > course. >> >> I've tried the Filters fix that everyone seems to suggest. No good. >> >> Microsoft will not give me their much-trumpeted free support on SP1 as my >> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a >> system >> restore using F11 on start up. Tried that, and guess what, no restore >> points shown.... >> >> Catch 22, 44, and 66 as far as I can see. >> >> No idea where to go next. I've tried some other stuff, but if anyone can >> give me a steer to at least try thinking about other directions. >> >> Thanks in advance. >> >> Andy >> > > |
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| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/12/2008 7:52:34 AM |
| From: "Mark H" [Email Address Protection] |
The vendor's older drivers may be better than a generic up-to-date MS driver. I don't know exactly which model of 6720 you are using. But, apparently there is a BIOS update 19Jun08 that may apply. I'd start there. "Andy G" <georgi66@otenet.gr> wrote in message news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl... > Yeah, I did that, but I couldn't actually see a driver for the DVD drive > hardware or for USB support. Any chance you could suggest which driver I > need? > > Also, the machine was only bought in February of this year, and a lot of the > drivers pre-date that so I'm assuming I already have them. > > Thanks > > Andy > > > "Mark H" <jmhonzell@nospam.comcast.net> wrote in message > news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl... > > You appear to have internet capability... did you go to the HP website, > > download the drivers specific to your laptop and re-install them? SP1 may > > have installed generics crippling your specific hardware. > > > > Make sure you get the right 6720 model. > > Here's the linke to the 6720s: > > http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us > > > > > > "Andy G" <georgi66@otenet.gr> wrote in message > > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... > >> Going round and round in circles, all support sources useless so far. > >> Any > >> help would be really appreciated. > >> > >> 3 Days ago I had a Compaq notebook (6720s) that was working OK, although > > USB > >> functionality was pretty random. > >> > >> Then I tried to install Vista SP1 as offered by Windows Update. The > > install > >> failed. 2 different System Restore points also fail.... Terrific. > >> > >> System no longer shows DVD drive in My Computer or Computer Management, > > but > >> it shows in Device Manager as not working, no drivers. My printer (USB), > > no > >> longer works, nor my external hard drive, (USB), nor apparently anything > > on > >> a USB port. Everything else seems OK, apart from System Restore of > > course. > >> > >> I've tried the Filters fix that everyone seems to suggest. No good. > >> > >> Microsoft will not give me their much-trumpeted free support on SP1 as my > >> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a > >> system > >> restore using F11 on start up. Tried that, and guess what, no restore > >> points shown.... > >> > >> Catch 22, 44, and 66 as far as I can see. > >> > >> No idea where to go next. I've tried some other stuff, but if anyone can > >> give me a steer to at least try thinking about other directions. > >> > >> Thanks in advance. > >> > >> Andy > >> > > > > > |
| Back |
| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/12/2008 10:09:44 AM |
| From: "Andy G" [Email Address Protection] |
Thanks Mark, I really didn't want to hear that older drivers may be better than new ones, but I can see where you are coming from. It's a 6720s. I had already installed the BIOS update. Since my last post I also installed some of the HP Vista update files. Guess I should have done that before trying SP1. (It's really not that obvious though to ordinary people who just want to use a computer..... All got much too complicated.) But I now have my USB hub working and therefore I have a printer, and also an external hard drive that shows in Device Manager, and Disk Management but without a drive letter, and so cannot be seen by Windows Explorer etc. I guess it's progress. Still no sign of a working DVD drive. It shows in Device Manager, but says driver could not be loaded. How do I force system to choose cdrom.sys as the driver? It keeps trying to use one of the burning software drivers instead. Anyway, thanks for the previous suggestion about downloading drivers from HP website. It's got me moving anyway, although I despair about the DVD drive. Andy "Mark H" <jmhonzell@nospam.comcast.net> wrote in message news:uIvLIsI$IHA.5192@TK2MSFTNGP04.phx.gbl... > The vendor's older drivers may be better than a generic up-to-date MS > driver. > > I don't know exactly which model of 6720 you are using. > But, apparently there is a BIOS update 19Jun08 that may apply. I'd start > there. > > > "Andy G" <georgi66@otenet.gr> wrote in message > news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl... >> Yeah, I did that, but I couldn't actually see a driver for the DVD drive >> hardware or for USB support. Any chance you could suggest which driver I >> need? >> >> Also, the machine was only bought in February of this year, and a lot of > the >> drivers pre-date that so I'm assuming I already have them. >> >> Thanks >> >> Andy >> >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >> news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl... >> > You appear to have internet capability... did you go to the HP website, >> > download the drivers specific to your laptop and re-install them? SP1 > may >> > have installed generics crippling your specific hardware. >> > >> > Make sure you get the right 6720 model. >> > Here's the linke to the 6720s: >> > > http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us >> > >> > >> > "Andy G" <georgi66@otenet.gr> wrote in message >> > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... >> >> Going round and round in circles, all support sources useless so far. >> >> Any >> >> help would be really appreciated. >> >> >> >> 3 Days ago I had a Compaq notebook (6720s) that was working OK, > although >> > USB >> >> functionality was pretty random. >> >> >> >> Then I tried to install Vista SP1 as offered by Windows Update. The >> > install >> >> failed. 2 different System Restore points also fail.... Terrific. >> >> >> >> System no longer shows DVD drive in My Computer or Computer >> >> Management, >> > but >> >> it shows in Device Manager as not working, no drivers. My printer > (USB), >> > no >> >> longer works, nor my external hard drive, (USB), nor apparently > anything >> > on >> >> a USB port. Everything else seems OK, apart from System Restore of >> > course. >> >> >> >> I've tried the Filters fix that everyone seems to suggest. No good. >> >> >> >> Microsoft will not give me their much-trumpeted free support on SP1 as > my >> >> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a >> >> system >> >> restore using F11 on start up. Tried that, and guess what, no restore >> >> points shown.... >> >> >> >> Catch 22, 44, and 66 as far as I can see. >> >> >> >> No idea where to go next. I've tried some other stuff, but if anyone > can >> >> give me a steer to at least try thinking about other directions. >> >> >> >> Thanks in advance. >> >> >> >> Andy >> >> >> > >> > >> > > |
| Back |
| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/12/2008 10:48:01 AM |
| From: "Mark H" [Email Address Protection] |
Yes, OEM products usually comes at a price not understood by most consumers. The vendor's answer is almost always: Recovery. The data lost is not theirs and they are not concerned about it. And, older drivers are not always better, but vendor's drivers are almost always better than MS's generic drivers, even if they are older. So, At this point, you have two directions to proceed: 1. Uninstall SP1. This may prove to be difficult, but well worth a shot and if it restores your capabilities, you can save all your data and start clean. 2. Download and install all the available drivers and updates from HP for the 6720s. Each will create restore points and each can be rolled back if it causes a problem. But, you will know that it has been "re-aligned" back to HP's original configuration. Other questions: Does BIOS see the DVD drive? Does this DVD drive use LightScribe? If so, uninstall LightScribe. Reboot. If Device Manager can now see the DVD drive, that should at least give you some backup capabilities. You can try re-installing LightScribe later. Did your external USB drive come with an installation disk? Most likely not, but some do. Does a flash stick work? (Does it get assigned a drive letter?) "Andy G" <georgi66@otenet.gr> wrote in message news:%230l$74J$IHA.5336@TK2MSFTNGP04.phx.gbl... > Thanks Mark, I really didn't want to hear that older drivers may be better > than new ones, but I can see where you are coming from. It's a 6720s. > > I had already installed the BIOS update. Since my last post I also > installed some of the HP Vista update files. Guess I should have done that > before trying SP1. (It's really not that obvious though to ordinary people > who just want to use a computer..... All got much too complicated.) > > But I now have my USB hub working and therefore I have a printer, and also > an external hard drive that shows in Device Manager, and Disk Management but > without a drive letter, and so cannot be seen by Windows Explorer etc. I > guess it's progress. > > Still no sign of a working DVD drive. It shows in Device Manager, but says > driver could not be loaded. How do I force system to choose cdrom.sys as > the driver? It keeps trying to use one of the burning software drivers > instead. > > Anyway, thanks for the previous suggestion about downloading drivers from HP > website. It's got me moving anyway, although I despair about the DVD drive. > > Andy > > > > > "Mark H" <jmhonzell@nospam.comcast.net> wrote in message > news:uIvLIsI$IHA.5192@TK2MSFTNGP04.phx.gbl... > > The vendor's older drivers may be better than a generic up-to-date MS > > driver. > > > > I don't know exactly which model of 6720 you are using. > > But, apparently there is a BIOS update 19Jun08 that may apply. I'd start > > there. > > > > > > "Andy G" <georgi66@otenet.gr> wrote in message > > news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl... > >> Yeah, I did that, but I couldn't actually see a driver for the DVD drive > >> hardware or for USB support. Any chance you could suggest which driver I > >> need? > >> > >> Also, the machine was only bought in February of this year, and a lot of > > the > >> drivers pre-date that so I'm assuming I already have them. > >> > >> Thanks > >> > >> Andy > >> > >> > >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message > >> news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl... > >> > You appear to have internet capability... did you go to the HP website, > >> > download the drivers specific to your laptop and re-install them? SP1 > > may > >> > have installed generics crippling your specific hardware. > >> > > >> > Make sure you get the right 6720 model. > >> > Here's the linke to the 6720s: > >> > > > http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us > >> > > >> > > >> > "Andy G" <georgi66@otenet.gr> wrote in message > >> > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... > >> >> Going round and round in circles, all support sources useless so far. > >> >> Any > >> >> help would be really appreciated. > >> >> > >> >> 3 Days ago I had a Compaq notebook (6720s) that was working OK, > > although > >> > USB > >> >> functionality was pretty random. > >> >> > >> >> Then I tried to install Vista SP1 as offered by Windows Update. The > >> > install > >> >> failed. 2 different System Restore points also fail.... Terrific. > >> >> > >> >> System no longer shows DVD drive in My Computer or Computer > >> >> Management, > >> > but > >> >> it shows in Device Manager as not working, no drivers. My printer > > (USB), > >> > no > >> >> longer works, nor my external hard drive, (USB), nor apparently > > anything > >> > on > >> >> a USB port. Everything else seems OK, apart from System Restore of > >> > course. > >> >> > >> >> I've tried the Filters fix that everyone seems to suggest. No good. > >> >> > >> >> Microsoft will not give me their much-trumpeted free support on SP1 as > > my > >> >> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a > >> >> system > >> >> restore using F11 on start up. Tried that, and guess what, no restore > >> >> points shown.... > >> >> > >> >> Catch 22, 44, and 66 as far as I can see. > >> >> > >> >> No idea where to go next. I've tried some other stuff, but if anyone > > can > >> >> give me a steer to at least try thinking about other directions. > >> >> > >> >> Thanks in advance. > >> >> > >> >> Andy > >> >> > >> > > >> > > >> > > > > > |
| Back |
| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/12/2008 12:25:13 PM |
| From: "Andy G" [Email Address Protection] |
Agree with you about vendor attitudes. Note the point about generic drivers! I'm going to start with your last two points re BIOS and LightScribe and see if I get any joy. Will post re results. To answer the other two points. The external drive (WD MyBook 250 Gb) does not apparently need drivers, so no CD. It installed just fine with XP on a previous machine, and worked with no problems. A flash drive, HP's own product!, does not show up at all, although it worked fine on a previous HP machine running XP. System tries to load drivers and gives message along lines of "found driver but encountered problem when installing. This operation needs an interactive window station". Which means nothing to me. I feel like I'm drowning.... Cheers for now. Andy "Mark H" <jmhonzell@nospam.comcast.net> wrote in message news:OGD9KOK$IHA.4800@TK2MSFTNGP03.phx.gbl... > Yes, OEM products usually comes at a price not understood by most > consumers. > The vendor's answer is almost always: Recovery. The data lost is not > theirs > and they are not concerned about it. And, older drivers are not always > better, but vendor's drivers are almost always better than MS's generic > drivers, even if they are older. > > So, > At this point, you have two directions to proceed: > 1. Uninstall SP1. This may prove to be difficult, but well worth a shot > and > if it restores your capabilities, you can save all your data and start > clean. > 2. Download and install all the available drivers and updates from HP for > the 6720s. Each will create restore points and each can be rolled back if > it > causes a problem. But, you will know that it has been "re-aligned" back to > HP's original configuration. > > Other questions: > Does BIOS see the DVD drive? > > Does this DVD drive use LightScribe? > If so, uninstall LightScribe. Reboot. > If Device Manager can now see the DVD drive, that should at least give > you some backup capabilities. > You can try re-installing LightScribe later. > > Did your external USB drive come with an installation disk? Most likely > not, > but some do. > Does a flash stick work? (Does it get assigned a drive letter?) > > "Andy G" <georgi66@otenet.gr> wrote in message > news:%230l$74J$IHA.5336@TK2MSFTNGP04.phx.gbl... >> Thanks Mark, I really didn't want to hear that older drivers may be >> better >> than new ones, but I can see where you are coming from. It's a 6720s. >> >> I had already installed the BIOS update. Since my last post I also >> installed some of the HP Vista update files. Guess I should have done > that >> before trying SP1. (It's really not that obvious though to ordinary > people >> who just want to use a computer..... All got much too complicated.) >> >> But I now have my USB hub working and therefore I have a printer, and >> also >> an external hard drive that shows in Device Manager, and Disk Management > but >> without a drive letter, and so cannot be seen by Windows Explorer etc. I >> guess it's progress. >> >> Still no sign of a working DVD drive. It shows in Device Manager, but > says >> driver could not be loaded. How do I force system to choose cdrom.sys as >> the driver? It keeps trying to use one of the burning software drivers >> instead. >> >> Anyway, thanks for the previous suggestion about downloading drivers from > HP >> website. It's got me moving anyway, although I despair about the DVD > drive. >> >> Andy >> >> >> >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >> news:uIvLIsI$IHA.5192@TK2MSFTNGP04.phx.gbl... >> > The vendor's older drivers may be better than a generic up-to-date MS >> > driver. >> > >> > I don't know exactly which model of 6720 you are using. >> > But, apparently there is a BIOS update 19Jun08 that may apply. I'd >> > start >> > there. >> > >> > >> > "Andy G" <georgi66@otenet.gr> wrote in message >> > news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl... >> >> Yeah, I did that, but I couldn't actually see a driver for the DVD > drive >> >> hardware or for USB support. Any chance you could suggest which >> >> driver > I >> >> need? >> >> >> >> Also, the machine was only bought in February of this year, and a lot > of >> > the >> >> drivers pre-date that so I'm assuming I already have them. >> >> >> >> Thanks >> >> >> >> Andy >> >> >> >> >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >> >> news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl... >> >> > You appear to have internet capability... did you go to the HP > website, >> >> > download the drivers specific to your laptop and re-install them? >> >> > SP1 >> > may >> >> > have installed generics crippling your specific hardware. >> >> > >> >> > Make sure you get the right 6720 model. >> >> > Here's the linke to the 6720s: >> >> > >> > > http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us >> >> > >> >> > >> >> > "Andy G" <georgi66@otenet.gr> wrote in message >> >> > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... >> >> >> Going round and round in circles, all support sources useless so > far. >> >> >> Any >> >> >> help would be really appreciated. >> >> >> >> >> >> 3 Days ago I had a Compaq notebook (6720s) that was working OK, >> > although >> >> > USB >> >> >> functionality was pretty random. >> >> >> >> >> >> Then I tried to install Vista SP1 as offered by Windows Update. >> >> >> The >> >> > install >> >> >> failed. 2 different System Restore points also fail.... Terrific. >> >> >> >> >> >> System no longer shows DVD drive in My Computer or Computer >> >> >> Management, >> >> > but >> >> >> it shows in Device Manager as not working, no drivers. My printer >> > (USB), >> >> > no >> >> >> longer works, nor my external hard drive, (USB), nor apparently >> > anything >> >> > on >> >> >> a USB port. Everything else seems OK, apart from System Restore of >> >> > course. >> >> >> >> >> >> I've tried the Filters fix that everyone seems to suggest. No >> >> >> good. >> >> >> >> >> >> Microsoft will not give me their much-trumpeted free support on SP1 > as >> > my >> >> >> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a >> >> >> system >> >> >> restore using F11 on start up. Tried that, and guess what, no > restore >> >> >> points shown.... >> >> >> >> >> >> Catch 22, 44, and 66 as far as I can see. >> >> >> >> >> >> No idea where to go next. I've tried some other stuff, but if > anyone >> > can >> >> >> give me a steer to at least try thinking about other directions. >> >> >> >> >> >> Thanks in advance. >> >> >> >> >> >> Andy >> >> >> >> >> > >> >> > >> >> >> > >> > >> > > |
| Back |
| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/12/2008 1:16:07 PM |
| From: "Marc" [Email Address Protection] |
Late to this thread... but I've got an HP on which I also tried to go back to a prior restore point, and none showed up. There are 2 ways to restore, I believe the "normal" one uses HP's restore, not Windows restore, and therefore there is no list of restore points. I finally figured this out after I managed to get into Windows restore--NOT HP's restore. Can't remember what F-key it was, but you might want to try that...? "Andy G" <georgi66@otenet.gr> wrote in message news:OkvRpEL$IHA.3380@TK2MSFTNGP04.phx.gbl... > Agree with you about vendor attitudes. Note the point about generic > drivers! > > I'm going to start with your last two points re BIOS and LightScribe and > see if I get any joy. Will post re results. > > To answer the other two points. The external drive (WD MyBook 250 Gb) > does not apparently need drivers, so no CD. It installed just fine with > XP on a previous machine, and worked with no problems. > > A flash drive, HP's own product!, does not show up at all, although it > worked fine on a previous HP machine running XP. System tries to load > drivers and gives message along lines of "found driver but encountered > problem when installing. This operation needs an interactive window > station". Which means nothing to me. > > I feel like I'm drowning.... > > Cheers for now. > > Andy > > > > "Mark H" <jmhonzell@nospam.comcast.net> wrote in message > news:OGD9KOK$IHA.4800@TK2MSFTNGP03.phx.gbl... >> Yes, OEM products usually comes at a price not understood by most >> consumers. >> The vendor's answer is almost always: Recovery. The data lost is not >> theirs >> and they are not concerned about it. And, older drivers are not always >> better, but vendor's drivers are almost always better than MS's generic >> drivers, even if they are older. >> >> So, >> At this point, you have two directions to proceed: >> 1. Uninstall SP1. This may prove to be difficult, but well worth a shot >> and >> if it restores your capabilities, you can save all your data and start >> clean. >> 2. Download and install all the available drivers and updates from HP for >> the 6720s. Each will create restore points and each can be rolled back if >> it >> causes a problem. But, you will know that it has been "re-aligned" back >> to >> HP's original configuration. >> >> Other questions: >> Does BIOS see the DVD drive? >> >> Does this DVD drive use LightScribe? >> If so, uninstall LightScribe. Reboot. >> If Device Manager can now see the DVD drive, that should at least give >> you some backup capabilities. >> You can try re-installing LightScribe later. >> >> Did your external USB drive come with an installation disk? Most likely >> not, >> but some do. >> Does a flash stick work? (Does it get assigned a drive letter?) >> >> "Andy G" <georgi66@otenet.gr> wrote in message >> news:%230l$74J$IHA.5336@TK2MSFTNGP04.phx.gbl... >>> Thanks Mark, I really didn't want to hear that older drivers may be >>> better >>> than new ones, but I can see where you are coming from. It's a 6720s. >>> >>> I had already installed the BIOS update. Since my last post I also >>> installed some of the HP Vista update files. Guess I should have done >> that >>> before trying SP1. (It's really not that obvious though to ordinary >> people >>> who just want to use a computer..... All got much too complicated.) >>> >>> But I now have my USB hub working and therefore I have a printer, and >>> also >>> an external hard drive that shows in Device Manager, and Disk Management >> but >>> without a drive letter, and so cannot be seen by Windows Explorer etc. >>> I >>> guess it's progress. >>> >>> Still no sign of a working DVD drive. It shows in Device Manager, but >> says >>> driver could not be loaded. How do I force system to choose cdrom.sys >>> as >>> the driver? It keeps trying to use one of the burning software drivers >>> instead. >>> >>> Anyway, thanks for the previous suggestion about downloading drivers >>> from >> HP >>> website. It's got me moving anyway, although I despair about the DVD >> drive. >>> >>> Andy >>> >>> >>> >>> >>> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >>> news:uIvLIsI$IHA.5192@TK2MSFTNGP04.phx.gbl... >>> > The vendor's older drivers may be better than a generic up-to-date MS >>> > driver. >>> > >>> > I don't know exactly which model of 6720 you are using. >>> > But, apparently there is a BIOS update 19Jun08 that may apply. I'd >>> > start >>> > there. >>> > >>> > >>> > "Andy G" <georgi66@otenet.gr> wrote in message >>> > news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl... >>> >> Yeah, I did that, but I couldn't actually see a driver for the DVD >> drive >>> >> hardware or for USB support. Any chance you could suggest which >>> >> driver >> I >>> >> need? >>> >> >>> >> Also, the machine was only bought in February of this year, and a lot >> of >>> > the >>> >> drivers pre-date that so I'm assuming I already have them. >>> >> >>> >> Thanks >>> >> >>> >> Andy >>> >> >>> >> >>> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >>> >> news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl... >>> >> > You appear to have internet capability... did you go to the HP >> website, >>> >> > download the drivers specific to your laptop and re-install them? >>> >> > SP1 >>> > may >>> >> > have installed generics crippling your specific hardware. >>> >> > >>> >> > Make sure you get the right 6720 model. >>> >> > Here's the linke to the 6720s: >>> >> > >>> > >> http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us >>> >> > >>> >> > >>> >> > "Andy G" <georgi66@otenet.gr> wrote in message >>> >> > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... >>> >> >> Going round and round in circles, all support sources useless so >> far. >>> >> >> Any >>> >> >> help would be really appreciated. >>> >> >> >>> >> >> 3 Days ago I had a Compaq notebook (6720s) that was working OK, >>> > although >>> >> > USB >>> >> >> functionality was pretty random. >>> >> >> >>> >> >> Then I tried to install Vista SP1 as offered by Windows Update. >>> >> >> The >>> >> > install >>> >> >> failed. 2 different System Restore points also fail.... >>> >> >> Terrific. >>> >> >> >>> >> >> System no longer shows DVD drive in My Computer or Computer >>> >> >> Management, >>> >> > but >>> >> >> it shows in Device Manager as not working, no drivers. My printer >>> > (USB), >>> >> > no >>> >> >> longer works, nor my external hard drive, (USB), nor apparently >>> > anything >>> >> > on >>> >> >> a USB port. Everything else seems OK, apart from System Restore >>> >> >> of >>> >> > course. >>> >> >> >>> >> >> I've tried the Filters fix that everyone seems to suggest. No >>> >> >> good. >>> >> >> >>> >> >> Microsoft will not give me their much-trumpeted free support on >>> >> >> SP1 >> as >>> > my >>> >> >> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing >>> >> >> a >>> >> >> system >>> >> >> restore using F11 on start up. Tried that, and guess what, no >> restore >>> >> >> points shown.... >>> >> >> >>> >> >> Catch 22, 44, and 66 as far as I can see. >>> >> >> >>> >> >> No idea where to go next. I've tried some other stuff, but if >> anyone >>> > can >>> >> >> give me a steer to at least try thinking about other directions. >>> >> >> >>> >> >> Thanks in advance. >>> >> >> >>> >> >> Andy >>> >> >> >>> >> > >>> >> > >>> >> >>> > >>> > >>> >> >> > |
| Back |
| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/13/2008 4:22:39 AM |
| From: "Andy G" [Email Address Protection] |
Hi Marc Thanks for that. Are you saying there is another Windows Restore that you get to while booting up? to be honest, I'm now making enough progress that after all the updates and new drivers, I'm not sure I want to restore any more..... Any ideas on how to force system to choose a particular driver file for the DVD? Andy "Marc" <marc@email.net> wrote in message news:Oo4$BhL$IHA.3696@TK2MSFTNGP06.phx.gbl... > Late to this thread... but I've got an HP on which I also tried to go back > to a prior restore point, and none showed up. There are 2 ways to restore, > I believe the "normal" one uses HP's restore, not Windows restore, and > therefore there is no list of restore points. I finally figured this out > after I managed to get into Windows restore--NOT HP's restore. Can't > remember what F-key it was, but you might want to try that...? > > > "Andy G" <georgi66@otenet.gr> wrote in message > news:OkvRpEL$IHA.3380@TK2MSFTNGP04.phx.gbl... >> Agree with you about vendor attitudes. Note the point about generic >> drivers! >> >> I'm going to start with your last two points re BIOS and LightScribe and >> see if I get any joy. Will post re results. >> >> To answer the other two points. The external drive (WD MyBook 250 Gb) >> does not apparently need drivers, so no CD. It installed just fine with >> XP on a previous machine, and worked with no problems. >> >> A flash drive, HP's own product!, does not show up at all, although it >> worked fine on a previous HP machine running XP. System tries to load >> drivers and gives message along lines of "found driver but encountered >> problem when installing. This operation needs an interactive window >> station". Which means nothing to me. >> >> I feel like I'm drowning.... >> >> Cheers for now. >> >> Andy >> >> >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >> news:OGD9KOK$IHA.4800@TK2MSFTNGP03.phx.gbl... >>> Yes, OEM products usually comes at a price not understood by most >>> consumers. >>> The vendor's answer is almost always: Recovery. The data lost is not >>> theirs >>> and they are not concerned about it. And, older drivers are not always >>> better, but vendor's drivers are almost always better than MS's generic >>> drivers, even if they are older. >>> >>> So, >>> At this point, you have two directions to proceed: >>> 1. Uninstall SP1. This may prove to be difficult, but well worth a shot >>> and >>> if it restores your capabilities, you can save all your data and start >>> clean. >>> 2. Download and install all the available drivers and updates from HP >>> for >>> the 6720s. Each will create restore points and each can be rolled back >>> if it >>> causes a problem. But, you will know that it has been "re-aligned" back >>> to >>> HP's original configuration. >>> >>> Other questions: >>> Does BIOS see the DVD drive? >>> >>> Does this DVD drive use LightScribe? >>> If so, uninstall LightScribe. Reboot. >>> If Device Manager can now see the DVD drive, that should at least give >>> you some backup capabilities. >>> You can try re-installing LightScribe later. >>> >>> Did your external USB drive come with an installation disk? Most likely >>> not, >>> but some do. >>> Does a flash stick work? (Does it get assigned a drive letter?) >>> >>> "Andy G" <georgi66@otenet.gr> wrote in message >>> news:%230l$74J$IHA.5336@TK2MSFTNGP04.phx.gbl... >>>> Thanks Mark, I really didn't want to hear that older drivers may be >>>> better >>>> than new ones, but I can see where you are coming from. It's a 6720s. >>>> >>>> I had already installed the BIOS update. Since my last post I also >>>> installed some of the HP Vista update files. Guess I should have done >>> that >>>> before trying SP1. (It's really not that obvious though to ordinary >>> people >>>> who just want to use a computer..... All got much too complicated.) >>>> >>>> But I now have my USB hub working and therefore I have a printer, and >>>> also >>>> an external hard drive that shows in Device Manager, and Disk >>>> Management >>> but >>>> without a drive letter, and so cannot be seen by Windows Explorer etc. >>>> I >>>> guess it's progress. >>>> >>>> Still no sign of a working DVD drive. It shows in Device Manager, but >>> says >>>> driver could not be loaded. How do I force system to choose cdrom.sys >>>> as >>>> the driver? It keeps trying to use one of the burning software drivers >>>> instead. >>>> >>>> Anyway, thanks for the previous suggestion about downloading drivers >>>> from >>> HP >>>> website. It's got me moving anyway, although I despair about the DVD >>> drive. >>>> >>>> Andy >>>> >>>> >>>> >>>> >>>> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >>>> news:uIvLIsI$IHA.5192@TK2MSFTNGP04.phx.gbl... >>>> > The vendor's older drivers may be better than a generic up-to-date MS >>>> > driver. >>>> > >>>> > I don't know exactly which model of 6720 you are using. >>>> > But, apparently there is a BIOS update 19Jun08 that may apply. I'd >>>> > start >>>> > there. >>>> > >>>> > >>>> > "Andy G" <georgi66@otenet.gr> wrote in message >>>> > news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl... >>>> >> Yeah, I did that, but I couldn't actually see a driver for the DVD >>> drive >>>> >> hardware or for USB support. Any chance you could suggest which >>>> >> driver >>> I >>>> >> need? >>>> >> >>>> >> Also, the machine was only bought in February of this year, and a >>>> >> lot >>> of >>>> > the >>>> >> drivers pre-date that so I'm assuming I already have them. >>>> >> >>>> >> Thanks >>>> >> >>>> >> Andy >>>> >> >>>> >> >>>> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >>>> >> news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl... >>>> >> > You appear to have internet capability... did you go to the HP >>> website, >>>> >> > download the drivers specific to your laptop and re-install them? >>>> >> > SP1 >>>> > may >>>> >> > have installed generics crippling your specific hardware. >>>> >> > >>>> >> > Make sure you get the right 6720 model. >>>> >> > Here's the linke to the 6720s: >>>> >> > >>>> > >>> http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us >>>> >> > >>>> >> > >>>> >> > "Andy G" <georgi66@otenet.gr> wrote in message >>>> >> > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... >>>> >> >> Going round and round in circles, all support sources useless so >>> far. >>>> >> >> Any >>>> >> >> help would be really appreciated. >>>> >> >> >>>> >> >> 3 Days ago I had a Compaq notebook (6720s) that was working OK, >>>> > although >>>> >> > USB >>>> >> >> functionality was pretty random. >>>> >> >> >>>> >> >> Then I tried to install Vista SP1 as offered by Windows Update. >>>> >> >> The >>>> >> > install >>>> >> >> failed. 2 different System Restore points also fail.... >>>> >> >> Terrific. >>>> >> >> >>>> >> >> System no longer shows DVD drive in My Computer or Computer >>>> >> >> Management, >>>> >> > but >>>> >> >> it shows in Device Manager as not working, no drivers. My >>>> >> >> printer >>>> > (USB), >>>> >> > no >>>> >> >> longer works, nor my external hard drive, (USB), nor apparently >>>> > anything >>>> >> > on >>>> >> >> a USB port. Everything else seems OK, apart from System Restore >>>> >> >> of >>>> >> > course. >>>> >> >> >>>> >> >> I've tried the Filters fix that everyone seems to suggest. No >>>> >> >> good. >>>> >> >> >>>> >> >> Microsoft will not give me their much-trumpeted free support on >>>> >> >> SP1 >>> as >>>> > my >>>> >> >> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing >>>> >> >> a >>>> >> >> system >>>> >> >> restore using F11 on start up. Tried that, and guess what, no >>> restore >>>> >> >> points shown.... >>>> >> >> >>>> >> >> Catch 22, 44, and 66 as far as I can see. >>>> >> >> >>>> >> >> No idea where to go next. I've tried some other stuff, but if >>> anyone >>>> > can >>>> >> >> give me a steer to at least try thinking about other directions. >>>> >> >> >>>> >> >> Thanks in advance. >>>> >> >> >>>> >> >> Andy >>>> >> >> >>>> >> > >>>> >> > >>>> >> >>>> > >>>> > >>>> >>> >>> >> > > |
| Back |
| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/13/2008 4:25:59 AM |
| From: "Andy G" [Email Address Protection] |
Hi Mark Yes, it does use LightScribe, but the program does not show up in the list of installed programs, nor does it have an uninstall option on the Start menu entry!! How do I get rid of it? Would it be a bad move to just delete the directories. I'm never likely to use it by the way, perhaps I can just disable it in some way? Any ideas? Andy "Mark H" <jmhonzell@nospam.comcast.net> wrote in message news:OGD9KOK$IHA.4800@TK2MSFTNGP03.phx.gbl... > Yes, OEM products usually comes at a price not understood by most > consumers. > The vendor's answer is almost always: Recovery. The data lost is not > theirs > and they are not concerned about it. And, older drivers are not always > better, but vendor's drivers are almost always better than MS's generic > drivers, even if they are older. > > So, > At this point, you have two directions to proceed: > 1. Uninstall SP1. This may prove to be difficult, but well worth a shot > and > if it restores your capabilities, you can save all your data and start > clean. > 2. Download and install all the available drivers and updates from HP for > the 6720s. Each will create restore points and each can be rolled back if > it > causes a problem. But, you will know that it has been "re-aligned" back to > HP's original configuration. > > Other questions: > Does BIOS see the DVD drive? > > Does this DVD drive use LightScribe? > If so, uninstall LightScribe. Reboot. > If Device Manager can now see the DVD drive, that should at least give > you some backup capabilities. > You can try re-installing LightScribe later. > > Did your external USB drive come with an installation disk? Most likely > not, > but some do. > Does a flash stick work? (Does it get assigned a drive letter?) > > "Andy G" <georgi66@otenet.gr> wrote in message > news:%230l$74J$IHA.5336@TK2MSFTNGP04.phx.gbl... >> Thanks Mark, I really didn't want to hear that older drivers may be >> better >> than new ones, but I can see where you are coming from. It's a 6720s. >> >> I had already installed the BIOS update. Since my last post I also >> installed some of the HP Vista update files. Guess I should have done > that >> before trying SP1. (It's really not that obvious though to ordinary > people >> who just want to use a computer..... All got much too complicated.) >> >> But I now have my USB hub working and therefore I have a printer, and >> also >> an external hard drive that shows in Device Manager, and Disk Management > but >> without a drive letter, and so cannot be seen by Windows Explorer etc. I >> guess it's progress. >> >> Still no sign of a working DVD drive. It shows in Device Manager, but > says >> driver could not be loaded. How do I force system to choose cdrom.sys as >> the driver? It keeps trying to use one of the burning software drivers >> instead. >> >> Anyway, thanks for the previous suggestion about downloading drivers from > HP >> website. It's got me moving anyway, although I despair about the DVD > drive. >> >> Andy >> >> >> >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >> news:uIvLIsI$IHA.5192@TK2MSFTNGP04.phx.gbl... >> > The vendor's older drivers may be better than a generic up-to-date MS >> > driver. >> > >> > I don't know exactly which model of 6720 you are using. >> > But, apparently there is a BIOS update 19Jun08 that may apply. I'd >> > start >> > there. >> > >> > >> > "Andy G" <georgi66@otenet.gr> wrote in message >> > news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl... >> >> Yeah, I did that, but I couldn't actually see a driver for the DVD > drive >> >> hardware or for USB support. Any chance you could suggest which >> >> driver > I >> >> need? >> >> >> >> Also, the machine was only bought in February of this year, and a lot > of >> > the >> >> drivers pre-date that so I'm assuming I already have them. >> >> >> >> Thanks >> >> >> >> Andy >> >> >> >> >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >> >> news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl... >> >> > You appear to have internet capability... did you go to the HP > website, >> >> > download the drivers specific to your laptop and re-install them? >> >> > SP1 >> > may >> >> > have installed generics crippling your specific hardware. >> >> > >> >> > Make sure you get the right 6720 model. >> >> > Here's the linke to the 6720s: >> >> > >> > > http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us >> >> > >> >> > >> >> > "Andy G" <georgi66@otenet.gr> wrote in message >> >> > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... >> >> >> Going round and round in circles, all support sources useless so > far. >> >> >> Any >> >> >> help would be really appreciated. >> >> >> >> >> >> 3 Days ago I had a Compaq notebook (6720s) that was working OK, >> > although >> >> > USB >> >> >> functionality was pretty random. >> >> >> >> >> >> Then I tried to install Vista SP1 as offered by Windows Update. >> >> >> The >> >> > install >> >> >> failed. 2 different System Restore points also fail.... Terrific. >> >> >> >> >> >> System no longer shows DVD drive in My Computer or Computer >> >> >> Management, >> >> > but >> >> >> it shows in Device Manager as not working, no drivers. My printer >> > (USB), >> >> > no >> >> >> longer works, nor my external hard drive, (USB), nor apparently >> > anything >> >> > on >> >> >> a USB port. Everything else seems OK, apart from System Restore of >> >> > course. >> >> >> >> >> >> I've tried the Filters fix that everyone seems to suggest. No >> >> >> good. >> >> >> >> >> >> Microsoft will not give me their much-trumpeted free support on SP1 > as >> > my >> >> >> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a >> >> >> system >> >> >> restore using F11 on start up. Tried that, and guess what, no > restore >> >> >> points shown.... >> >> >> >> >> >> Catch 22, 44, and 66 as far as I can see. >> >> >> >> >> >> No idea where to go next. I've tried some other stuff, but if > anyone >> > can >> >> >> give me a steer to at least try thinking about other directions. >> >> >> >> >> >> Thanks in advance. >> >> >> >> >> >> Andy >> >> >> >> >> > >> >> > >> >> >> > >> > >> > > |
| Back |
| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/13/2008 8:32:39 AM |
| From: "Mark H" [Email Address Protection] |
This could be a bad install of LightScribe, or it is not actually installed. Either could affect the presence of your DVD drive. It is usually bad to simply delete directories as the registry entries are still present and will be looking for things that are no longer there and other files will be orphaned that may try to run. Better to install the device with the HP driver/software. See if that cleans up this particular problem by giving your DVD back. If not, then use the uninstall that will now be present in Control Panel to cleanup more correctly. "Andy G" <georgi66@otenet.gr> wrote in message news:eGfzgdT$IHA.2244@TK2MSFTNGP05.phx.gbl... > Hi Mark > > Yes, it does use LightScribe, but the program does not show up in the list > of installed programs, nor does it have an uninstall option on the Start > menu entry!! How do I get rid of it? Would it be a bad move to just delete > the directories. I'm never likely to use it by the way, perhaps I can just > disable it in some way? > > Any ideas? > > Andy > > > "Mark H" <jmhonzell@nospam.comcast.net> wrote in message > news:OGD9KOK$IHA.4800@TK2MSFTNGP03.phx.gbl... > > Yes, OEM products usually comes at a price not understood by most > > consumers. > > The vendor's answer is almost always: Recovery. The data lost is not > > theirs > > and they are not concerned about it. And, older drivers are not always > > better, but vendor's drivers are almost always better than MS's generic > > drivers, even if they are older. > > > > So, > > At this point, you have two directions to proceed: > > 1. Uninstall SP1. This may prove to be difficult, but well worth a shot > > and > > if it restores your capabilities, you can save all your data and start > > clean. > > 2. Download and install all the available drivers and updates from HP for > > the 6720s. Each will create restore points and each can be rolled back if > > it > > causes a problem. But, you will know that it has been "re-aligned" back to > > HP's original configuration. > > > > Other questions: > > Does BIOS see the DVD drive? > > > > Does this DVD drive use LightScribe? > > If so, uninstall LightScribe. Reboot. > > If Device Manager can now see the DVD drive, that should at least give > > you some backup capabilities. > > You can try re-installing LightScribe later. > > > > Did your external USB drive come with an installation disk? Most likely > > not, > > but some do. > > Does a flash stick work? (Does it get assigned a drive letter?) > > > > "Andy G" <georgi66@otenet.gr> wrote in message > > news:%230l$74J$IHA.5336@TK2MSFTNGP04.phx.gbl... > >> Thanks Mark, I really didn't want to hear that older drivers may be > >> better > >> than new ones, but I can see where you are coming from. It's a 6720s. > >> > >> I had already installed the BIOS update. Since my last post I also > >> installed some of the HP Vista update files. Guess I should have done > > that > >> before trying SP1. (It's really not that obvious though to ordinary > > people > >> who just want to use a computer..... All got much too complicated.) > >> > >> But I now have my USB hub working and therefore I have a printer, and > >> also > >> an external hard drive that shows in Device Manager, and Disk Management > > but > >> without a drive letter, and so cannot be seen by Windows Explorer etc. I > >> guess it's progress. > >> > >> Still no sign of a working DVD drive. It shows in Device Manager, but > > says > >> driver could not be loaded. How do I force system to choose cdrom.sys as > >> the driver? It keeps trying to use one of the burning software drivers > >> instead. > >> > >> Anyway, thanks for the previous suggestion about downloading drivers from > > HP > >> website. It's got me moving anyway, although I despair about the DVD > > drive. > >> > >> Andy > >> > >> > >> > >> > >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message > >> news:uIvLIsI$IHA.5192@TK2MSFTNGP04.phx.gbl... > >> > The vendor's older drivers may be better than a generic up-to-date MS > >> > driver. > >> > > >> > I don't know exactly which model of 6720 you are using. > >> > But, apparently there is a BIOS update 19Jun08 that may apply. I'd > >> > start > >> > there. > >> > > >> > > >> > "Andy G" <georgi66@otenet.gr> wrote in message > >> > news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl... > >> >> Yeah, I did that, but I couldn't actually see a driver for the DVD > > drive > >> >> hardware or for USB support. Any chance you could suggest which > >> >> driver > > I > >> >> need? > >> >> > >> >> Also, the machine was only bought in February of this year, and a lot > > of > >> > the > >> >> drivers pre-date that so I'm assuming I already have them. > >> >> > >> >> Thanks > >> >> > >> >> Andy > >> >> > >> >> > >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message > >> >> news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl... > >> >> > You appear to have internet capability... did you go to the HP > > website, > >> >> > download the drivers specific to your laptop and re-install them? > >> >> > SP1 > >> > may > >> >> > have installed generics crippling your specific hardware. > >> >> > > >> >> > Make sure you get the right 6720 model. > >> >> > Here's the linke to the 6720s: > >> >> > > >> > > > http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us > >> >> > > >> >> > > >> >> > "Andy G" <georgi66@otenet.gr> wrote in message > >> >> > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... > >> >> >> Going round and round in circles, all support sources useless so > > far. > >> >> >> Any > >> >> >> help would be really appreciated. > >> >> >> > >> >> >> 3 Days ago I had a Compaq notebook (6720s) that was working OK, > >> > although > >> >> > USB > >> >> >> functionality was pretty random. > >> >> >> > >> >> >> Then I tried to install Vista SP1 as offered by Windows Update. > >> >> >> The > >> >> > install > >> >> >> failed. 2 different System Restore points also fail.... Terrific. > >> >> >> > >> >> >> System no longer shows DVD drive in My Computer or Computer > >> >> >> Management, > >> >> > but > >> >> >> it shows in Device Manager as not working, no drivers. My printer > >> > (USB), > >> >> > no > >> >> >> longer works, nor my external hard drive, (USB), nor apparently > >> > anything > >> >> > on > >> >> >> a USB port. Everything else seems OK, apart from System Restore of > >> >> > course. > >> >> >> > >> >> >> I've tried the Filters fix that everyone seems to suggest. No > >> >> >> good. > >> >> >> > >> >> >> Microsoft will not give me their much-trumpeted free support on SP1 > > as > >> > my > >> >> >> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a > >> >> >> system > >> >> >> restore using F11 on start up. Tried that, and guess what, no > > restore > >> >> >> points shown.... > >> >> >> > >> >> >> Catch 22, 44, and 66 as far as I can see. > >> >> >> > >> >> >> No idea where to go next. I've tried some other stuff, but if > > anyone > >> > can > >> >> >> give me a steer to at least try thinking about other directions. > >> >> >> > >> >> >> Thanks in advance. > >> >> >> > >> >> >> Andy > >> >> >> > >> >> > > >> >> > > >> >> > >> > > >> > > >> > > > > > |
| Back |
| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/13/2008 10:21:06 AM |
| From: "Andy G" [Email Address Protection] |
I would not be surprised if it were a bad install of LightScribe. What exactly did you mean by " install the device with the HP driver"? Andy "Mark H" <jmhonzell@nospam.comcast.net> wrote in message news:ebY7LnV$IHA.1180@TK2MSFTNGP04.phx.gbl... > This could be a bad install of LightScribe, or it is not actually > installed. > Either could affect the presence of your DVD drive. > It is usually bad to simply delete directories as the registry entries are > still present and will be looking for things that are no longer there and > other files will be orphaned that may try to run. > > Better to install the device with the HP driver/software. See if that > cleans > up this particular problem by giving your DVD back. If not, then use the > uninstall that will now be present in Control Panel to cleanup more > correctly. > > > "Andy G" <georgi66@otenet.gr> wrote in message > news:eGfzgdT$IHA.2244@TK2MSFTNGP05.phx.gbl... >> Hi Mark >> >> Yes, it does use LightScribe, but the program does not show up in the >> list >> of installed programs, nor does it have an uninstall option on the Start >> menu entry!! How do I get rid of it? Would it be a bad move to just > delete >> the directories. I'm never likely to use it by the way, perhaps I can > just >> disable it in some way? >> >> Any ideas? >> >> Andy >> >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >> news:OGD9KOK$IHA.4800@TK2MSFTNGP03.phx.gbl... >> > Yes, OEM products usually comes at a price not understood by most >> > consumers. >> > The vendor's answer is almost always: Recovery. The data lost is not >> > theirs >> > and they are not concerned about it. And, older drivers are not always >> > better, but vendor's drivers are almost always better than MS's generic >> > drivers, even if they are older. >> > >> > So, >> > At this point, you have two directions to proceed: >> > 1. Uninstall SP1. This may prove to be difficult, but well worth a shot >> > and >> > if it restores your capabilities, you can save all your data and start >> > clean. >> > 2. Download and install all the available drivers and updates from HP > for >> > the 6720s. Each will create restore points and each can be rolled back > if >> > it >> > causes a problem. But, you will know that it has been "re-aligned" back > to >> > HP's original configuration. >> > >> > Other questions: >> > Does BIOS see the DVD drive? >> > >> > Does this DVD drive use LightScribe? >> > If so, uninstall LightScribe. Reboot. >> > If Device Manager can now see the DVD drive, that should at least >> > give >> > you some backup capabilities. >> > You can try re-installing LightScribe later. >> > >> > Did your external USB drive come with an installation disk? Most likely >> > not, >> > but some do. >> > Does a flash stick work? (Does it get assigned a drive letter?) >> > >> > "Andy G" <georgi66@otenet.gr> wrote in message >> > news:%230l$74J$IHA.5336@TK2MSFTNGP04.phx.gbl... >> >> Thanks Mark, I really didn't want to hear that older drivers may be >> >> better >> >> than new ones, but I can see where you are coming from. It's a 6720s. >> >> >> >> I had already installed the BIOS update. Since my last post I also >> >> installed some of the HP Vista update files. Guess I should have done >> > that >> >> before trying SP1. (It's really not that obvious though to ordinary >> > people >> >> who just want to use a computer..... All got much too complicated.) >> >> >> >> But I now have my USB hub working and therefore I have a printer, and >> >> also >> >> an external hard drive that shows in Device Manager, and Disk > Management >> > but >> >> without a drive letter, and so cannot be seen by Windows Explorer etc. > I >> >> guess it's progress. >> >> >> >> Still no sign of a working DVD drive. It shows in Device Manager, but >> > says >> >> driver could not be loaded. How do I force system to choose cdrom.sys > as >> >> the driver? It keeps trying to use one of the burning software >> >> drivers >> >> instead. >> >> >> >> Anyway, thanks for the previous suggestion about downloading drivers > from >> > HP >> >> website. It's got me moving anyway, although I despair about the DVD >> > drive. >> >> >> >> Andy >> >> >> >> >> >> >> >> >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >> >> news:uIvLIsI$IHA.5192@TK2MSFTNGP04.phx.gbl... >> >> > The vendor's older drivers may be better than a generic up-to-date >> >> > MS >> >> > driver. >> >> > >> >> > I don't know exactly which model of 6720 you are using. >> >> > But, apparently there is a BIOS update 19Jun08 that may apply. I'd >> >> > start >> >> > there. >> >> > >> >> > >> >> > "Andy G" <georgi66@otenet.gr> wrote in message >> >> > news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl... >> >> >> Yeah, I did that, but I couldn't actually see a driver for the DVD >> > drive >> >> >> hardware or for USB support. Any chance you could suggest which >> >> >> driver >> > I >> >> >> need? >> >> >> >> >> >> Also, the machine was only bought in February of this year, and a > lot >> > of >> >> > the >> >> >> drivers pre-date that so I'm assuming I already have them. >> >> >> >> >> >> Thanks >> >> >> >> >> >> Andy >> >> >> >> >> >> >> >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >> >> >> news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl... >> >> >> > You appear to have internet capability... did you go to the HP >> > website, >> >> >> > download the drivers specific to your laptop and re-install them? >> >> >> > SP1 >> >> > may >> >> >> > have installed generics crippling your specific hardware. >> >> >> > >> >> >> > Make sure you get the right 6720 model. >> >> >> > Here's the linke to the 6720s: >> >> >> > >> >> > >> > > http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us >> >> >> > >> >> >> > >> >> >> > "Andy G" <georgi66@otenet.gr> wrote in message >> >> >> > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... >> >> >> >> Going round and round in circles, all support sources useless so >> > far. >> >> >> >> Any >> >> >> >> help would be really appreciated. >> >> >> >> >> >> >> >> 3 Days ago I had a Compaq notebook (6720s) that was working OK, >> >> > although >> >> >> > USB >> >> >> >> functionality was pretty random. >> >> >> >> >> >> >> >> Then I tried to install Vista SP1 as offered by Windows Update. >> >> >> >> The >> >> >> > install >> >> >> >> failed. 2 different System Restore points also fail.... > Terrific. >> >> >> >> >> >> >> >> System no longer shows DVD drive in My Computer or Computer >> >> >> >> Management, >> >> >> > but >> >> >> >> it shows in Device Manager as not working, no drivers. My > printer >> >> > (USB), >> >> >> > no >> >> >> >> longer works, nor my external hard drive, (USB), nor apparently >> >> > anything >> >> >> > on >> >> >> >> a USB port. Everything else seems OK, apart from System Restore > of >> >> >> > course. >> >> >> >> >> >> >> >> I've tried the Filters fix that everyone seems to suggest. No >> >> >> >> good. >> >> >> >> >> >> >> >> Microsoft will not give me their much-trumpeted free support on > SP1 >> > as >> >> > my >> >> >> >> Windows (Home Basic), is OEM. Hewlett Packard just suggest >> >> >> >> doing > a >> >> >> >> system >> >> >> >> restore using F11 on start up. Tried that, and guess what, no >> > restore >> >> >> >> points shown.... >> >> >> >> >> >> >> >> Catch 22, 44, and 66 as far as I can see. >> >> >> >> >> >> >> >> No idea where to go next. I've tried some other stuff, but if >> > anyone >> >> > can >> >> >> >> give me a steer to at least try thinking about other directions. >> >> >> >> >> >> >> >> Thanks in advance. >> >> >> >> >> >> >> >> Andy >> >> >> >> >> >> >> > >> >> >> > >> >> >> >> >> > >> >> > >> >> >> > >> > >> > > |
| Back |
| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/13/2008 10:37:35 AM |
| From: "Mark H" [Email Address Protection] |
LightScribe software from HP for the 6720s: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3442832&prodNameId=3442833&swEnvOID=2094&swLang=8&mode=2&taskId=135&swItem=ob-56554-1 "Andy G" <georgi66@otenet.gr> wrote in message news:u1eA9jW$IHA.1452@TK2MSFTNGP02.phx.gbl... > I would not be surprised if it were a bad install of LightScribe. > > What exactly did you mean by " install the device with the HP driver"? > > Andy > > > "Mark H" <jmhonzell@nospam.comcast.net> wrote in message > news:ebY7LnV$IHA.1180@TK2MSFTNGP04.phx.gbl... > > This could be a bad install of LightScribe, or it is not actually > > installed. > > Either could affect the presence of your DVD drive. > > It is usually bad to simply delete directories as the registry entries are > > still present and will be looking for things that are no longer there and > > other files will be orphaned that may try to run. > > > > Better to install the device with the HP driver/software. See if that > > cleans > > up this particular problem by giving your DVD back. If not, then use the > > uninstall that will now be present in Control Panel to cleanup more > > correctly. > > > > > > "Andy G" <georgi66@otenet.gr> wrote in message > > news:eGfzgdT$IHA.2244@TK2MSFTNGP05.phx.gbl... > >> Hi Mark > >> > >> Yes, it does use LightScribe, but the program does not show up in the > >> list > >> of installed programs, nor does it have an uninstall option on the Start > >> menu entry!! How do I get rid of it? Would it be a bad move to just > > delete > >> the directories. I'm never likely to use it by the way, perhaps I can > > just > >> disable it in some way? > >> > >> Any ideas? > >> > >> Andy > >> > >> > >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message > >> news:OGD9KOK$IHA.4800@TK2MSFTNGP03.phx.gbl... > >> > Yes, OEM products usually comes at a price not understood by most > >> > consumers. > >> > The vendor's answer is almost always: Recovery. The data lost is not > >> > theirs > >> > and they are not concerned about it. And, older drivers are not always > >> > better, but vendor's drivers are almost always better than MS's generic > >> > drivers, even if they are older. > >> > > >> > So, > >> > At this point, you have two directions to proceed: > >> > 1. Uninstall SP1. This may prove to be difficult, but well worth a shot > >> > and > >> > if it restores your capabilities, you can save all your data and start > >> > clean. > >> > 2. Download and install all the available drivers and updates from HP > > for > >> > the 6720s. Each will create restore points and each can be rolled back > > if > >> > it > >> > causes a problem. But, you will know that it has been "re-aligned" back > > to > >> > HP's original configuration. > >> > > >> > Other questions: > >> > Does BIOS see the DVD drive? > >> > > >> > Does this DVD drive use LightScribe? > >> > If so, uninstall LightScribe. Reboot. > >> > If Device Manager can now see the DVD drive, that should at least > >> > give > >> > you some backup capabilities. > >> > You can try re-installing LightScribe later. > >> > > >> > Did your external USB drive come with an installation disk? Most likely > >> > not, > >> > but some do. > >> > Does a flash stick work? (Does it get assigned a drive letter?) > >> > > >> > "Andy G" <georgi66@otenet.gr> wrote in message > >> > news:%230l$74J$IHA.5336@TK2MSFTNGP04.phx.gbl... > >> >> Thanks Mark, I really didn't want to hear that older drivers may be > >> >> better > >> >> than new ones, but I can see where you are coming from. It's a 6720s. > >> >> > >> >> I had already installed the BIOS update. Since my last post I also > >> >> installed some of the HP Vista update files. Guess I should have done > >> > that > >> >> before trying SP1. (It's really not that obvious though to ordinary > >> > people > >> >> who just want to use a computer..... All got much too complicated.) > >> >> > >> >> But I now have my USB hub working and therefore I have a printer, and > >> >> also > >> >> an external hard drive that shows in Device Manager, and Disk > > Management > >> > but > >> >> without a drive letter, and so cannot be seen by Windows Explorer etc. > > I > >> >> guess it's progress. > >> >> > >> >> Still no sign of a working DVD drive. It shows in Device Manager, but > >> > says > >> >> driver could not be loaded. How do I force system to choose cdrom.sys > > as > >> >> the driver? It keeps trying to use one of the burning software > >> >> drivers > >> >> instead. > >> >> > >> >> Anyway, thanks for the previous suggestion about downloading drivers > > from > >> > HP > >> >> website. It's got me moving anyway, although I despair about the DVD > >> > drive. > >> >> > >> >> Andy > >> >> > >> >> > >> >> > >> >> > >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message > >> >> news:uIvLIsI$IHA.5192@TK2MSFTNGP04.phx.gbl... > >> >> > The vendor's older drivers may be better than a generic up-to-date > >> >> > MS > >> >> > driver. > >> >> > > >> >> > I don't know exactly which model of 6720 you are using. > >> >> > But, apparently there is a BIOS update 19Jun08 that may apply. I'd > >> >> > start > >> >> > there. > >> >> > > >> >> > > >> >> > "Andy G" <georgi66@otenet.gr> wrote in message > >> >> > news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl... > >> >> >> Yeah, I did that, but I couldn't actually see a driver for the DVD > >> > drive > >> >> >> hardware or for USB support. Any chance you could suggest which > >> >> >> driver > >> > I > >> >> >> need? > >> >> >> > >> >> >> Also, the machine was only bought in February of this year, and a > > lot > >> > of > >> >> > the > >> >> >> drivers pre-date that so I'm assuming I already have them. > >> >> >> > >> >> >> Thanks > >> >> >> > >> >> >> Andy > >> >> >> > >> >> >> > >> >> >> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message > >> >> >> news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl... > >> >> >> > You appear to have internet capability... did you go to the HP > >> > website, > >> >> >> > download the drivers specific to your laptop and re-install them? > >> >> >> > SP1 > >> >> > may > >> >> >> > have installed generics crippling your specific hardware. > >> >> >> > > >> >> >> > Make sure you get the right 6720 model. > >> >> >> > Here's the linke to the 6720s: > >> >> >> > > >> >> > > >> > > > http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us > >> >> >> > > >> >> >> > > >> >> >> > "Andy G" <georgi66@otenet.gr> wrote in message > >> >> >> > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl... > >> >> >> >> Going round and round in circles, all support sources useless so > >> > far. > >> >> >> >> Any > >> >> >> >> help would be really appreciated. > >> >> >> >> > >> >> >> >> 3 Days ago I had a Compaq notebook (6720s) that was working OK, > >> >> > although > >> >> >> > USB > >> >> >> >> functionality was pretty random. > >> >> >> >> > >> >> >> >> Then I tried to install Vista SP1 as offered by Windows Update. > >> >> >> >> The > >> >> >> > install > >> >> >> >> failed. 2 different System Restore points also fail.... > > Terrific. > >> >> >> >> > >> >> >> >> System no longer shows DVD drive in My Computer or Computer > >> >> >> >> Management, > >> >> >> > but > >> >> >> >> it shows in Device Manager as not working, no drivers. My > > printer > >> >> > (USB), > >> >> >> > no > >> >> >> >> longer works, nor my external hard drive, (USB), nor apparently > >> >> > anything > >> >> >> > on > >> >> >> >> a USB port. Everything else seems OK, apart from System Restore > > of > >> >> >> > course. > >> >> >> >> > >> >> >> >> I've tried the Filters fix that everyone seems to suggest. No > >> >> >> >> good. > >> >> >> >> > >> >> >> >> Microsoft will not give me their much-trumpeted free support on > > SP1 > >> > as > >> >> > my > >> >> >> >> Windows (Home Basic), is OEM. Hewlett Packard just suggest > >> >> >> >> doing > > a > >> >> >> >> system > >> >> >> >> restore using F11 on start up. Tried that, and guess what, no > >> > restore > >> >> >> >> points shown.... > >> >> >> >> > >> >> >> >> Catch 22, 44, and 66 as far as I can see. > >> >> >> >> > >> >> >> >> No idea where to go next. I've tried some other stuff, but if > >> > anyone > >> >> > can > >> >> >> >> give me a steer to at least try thinking about other directions. > >> >> >> >> > >> >> >> >> Thanks in advance. > >> >> >> >> > >> >> >> >> Andy > >> >> >> >> > >> >> >> > > >> >> >> > > >> >> >> > >> >> > > >> >> > > >> >> > >> > > >> > > >> > > > > > |
| Back |
| Subject: Re: Vista SP1 has crippled my PC! |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 8/13/2008 11:52:12 AM |
| From: "Marc" [Email Address Protection] |
For future reference then... I think the Windows restore is a menu option if you boot into safe mode (what is that, F2?), and there is a different F-key you press to get into the HP restore menu... I'd have to look them up--just don't remember. But once I got into the Windows restore, I had several restore points that showed up... "Andy G" <georgi66@otenet.gr> wrote in message news:u095pbT$IHA.4780@TK2MSFTNGP05.phx.gbl... > Hi Marc > > Thanks for that. Are you saying there is another Windows Restore that you > get to while booting up? > > to be honest, I'm now making enough progress that after all the updates > and new drivers, I'm not sure I want to restore any more..... > > Any ideas on how to force system to choose a particular driver file for > the DVD? > > Andy > > > "Marc" <marc@email.net> wrote in message > news:Oo4$BhL$IHA.3696@TK2MSFTNGP06.phx.gbl... >> Late to this thread... but I've got an HP on which I also tried to go >> back to a prior restore point, and none showed up. There are 2 ways to >> restore, I believe the "normal" one uses HP's restore, not Windows >> restore, and therefore there is no list of restore points. I finally >> figured this out after I managed to get into Windows restore--NOT HP's >> restore. Can't remember what F-key it was, but you might want to try >> that...? >> >> >> "Andy G" <georgi66@otenet.gr> wrote in message >> news:OkvRpEL$IHA.3380@TK2MSFTNGP04.phx.gbl... >>> Agree with you about vendor attitudes. Note the point about generic >>> drivers! >>> >>> I'm going to start with your last two points re BIOS and LightScribe and >>> see if I get any joy. Will post re results. >>> >>> To answer the other two points. The external drive (WD MyBook 250 Gb) >>> does not apparently need drivers, so no CD. It installed just fine with >>> XP on a previous machine, and worked with no problems. >>> >>> A flash drive, HP's own product!, does not show up at all, although it >>> worked fine on a previous HP machine running XP. System tries to load >>> drivers and gives message along lines of "found driver but encountered >>> problem when installing. This operation needs an interactive window >>> station". Which means nothing to me. >>> >>> I feel like I'm drowning.... >>> >>> Cheers for now. >>> >>> Andy >>> >>> >>> >>> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >>> news:OGD9KOK$IHA.4800@TK2MSFTNGP03.phx.gbl... >>>> Yes, OEM products usually comes at a price not understood by most >>>> consumers. >>>> The vendor's answer is almost always: Recovery. The data lost is not >>>> theirs >>>> and they are not concerned about it. And, older drivers are not always >>>> better, but vendor's drivers are almost always better than MS's generic >>>> drivers, even if they are older. >>>> >>>> So, >>>> At this point, you have two directions to proceed: >>>> 1. Uninstall SP1. This may prove to be difficult, but well worth a shot >>>> and >>>> if it restores your capabilities, you can save all your data and start >>>> clean. >>>> 2. Download and install all the available drivers and updates from HP >>>> for >>>> the 6720s. Each will create restore points and each can be rolled back >>>> if it >>>> causes a problem. But, you will know that it has been "re-aligned" back >>>> to >>>> HP's original configuration. >>>> >>>> Other questions: >>>> Does BIOS see the DVD drive? >>>> >>>> Does this DVD drive use LightScribe? >>>> If so, uninstall LightScribe. Reboot. >>>> If Device Manager can now see the DVD drive, that should at least >>>> give >>>> you some backup capabilities. >>>> You can try re-installing LightScribe later. >>>> >>>> Did your external USB drive come with an installation disk? Most likely >>>> not, >>>> but some do. >>>> Does a flash stick work? (Does it get assigned a drive letter?) >>>> >>>> "Andy G" <georgi66@otenet.gr> wrote in message >>>> news:%230l$74J$IHA.5336@TK2MSFTNGP04.phx.gbl... >>>>> Thanks Mark, I really didn't want to hear that older drivers may be >>>>> better >>>>> than new ones, but I can see where you are coming from. It's a 6720s. >>>>> >>>>> I had already installed the BIOS update. Since my last post I also >>>>> installed some of the HP Vista update files. Guess I should have done >>>> that >>>>> before trying SP1. (It's really not that obvious though to ordinary >>>> people >>>>> who just want to use a computer..... All got much too complicated.) >>>>> >>>>> But I now have my USB hub working and therefore I have a printer, and >>>>> also >>>>> an external hard drive that shows in Device Manager, and Disk >>>>> Management >>>> but >>>>> without a drive letter, and so cannot be seen by Windows Explorer etc. >>>>> I >>>>> guess it's progress. >>>>> >>>>> Still no sign of a working DVD drive. It shows in Device Manager, but >>>> says >>>>> driver could not be loaded. How do I force system to choose cdrom.sys >>>>> as >>>>> the driver? It keeps trying to use one of the burning software >>>>> drivers >>>>> instead. >>>>> >>>>> Anyway, thanks for the previous suggestion about downloading drivers >>>>> from >>>> HP >>>>> website. It's got me moving anyway, although I despair about the DVD >>>> drive. >>>>> >>>>> Andy >>>>> >>>>> >>>>> >>>>> >>>>> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message >>>>> news:uIvLIsI$IHA.5192@TK2MSFTNGP04.phx.gbl... >>>>> > The vendor's older drivers may be better than a generic up-to-date >>>>> > MS >>>>> > driver. >>>>> > >>>>> > I don't know exactly which model of 6720 you are using. >>>>> > But, apparently there is a BIOS update 19Jun08 that may apply. I'd >>>>> > start >>>>> > there. >>>>> > >>>>> > >>>>> > "Andy G" <georgi66@otenet.gr> wrote in message >>>>> > news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl... >>>>> >> Yeah, I did that, but I couldn't actually |