| Subject: Outlook Address Book Still Won't Recognize Contacts |
| Group: microsoft.public.windows.vista.mail |
| Date: 7/24/2008 6:32:01 AM |
| From: =?Utf-8?B?dmljbWlrZQ==?= [Email Address Protection] |
I have thoroughly reviewed, and tried, the various suggestions posted here, and elsewhere in the Windows Community, for solving this problem. Nothing has worked so far. On a new machine, using VISTA and Outlook 2007, I used Windows Easy Transfer to copy files from Windows XP & Outlook 2007. The new Outlook Address Book (OAB) does not recognize the contacts information in the .pst file. On the first try at transfer, the mail, tasks, and calendar info copied successfully, and worked fine, but the Contacts info did not display. Based on advice elsewhere on this forum, I concluded that the Contacts file was probably in the wrong format, from being copied over from prior versions of Office. I changed that as instructed, prepared a temporary .pst file, copied that to the new machine, then cust & pasted that data from the temp .pst Contacts display into the default .pst Contacts display. That process brought all of my contacts into Outlook 2007 and in that location, the contact data is all useable. (For example, from any contact card, I can create a new mail message and the email address opens in a new message box.) But, I still cannot open a new message and select an address from the OAB. It is blank. In Mail > File > Data File Management > Address Books Tab, the OAB is displayed. However, it does not list itself when Change is clicked. In Contacts > Properties > OAB tab, the "Show this folder as an OAB" is grayed out. Research here took me to this page: Contacts are not available in the Address Book http://www.howto-outlook.com/faq/contactsinaddressbook.htm This page accurately describes the problem, and ends with the advice to "recreate your mail profile," because the OAB service is corrupted. That leads to these instructions: Adding/Recreating a Mail Profile http://www.howto-outlook.com/faq/newprofile.htm I created a new mail profile, but the problem remains identical. So I am at a deadend. --vicmike 7/24/08 |
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| Subject: Re: Outlook Address Book Still Won't Recognize Contacts |
| Group: microsoft.public.windows.vista.mail |
| Date: 7/24/2008 9:10:10 AM |
| From: "Gary VanderMolen" [Email Address Protection] |
Please note that the newsgroup to which you posted is dedicated to support for the Windows Mail program. The Outlook experts tend to hang out in the Outlook newsgroups, where you are more likely to get answers for your issue: http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?d= g=3Dmicrosoft.public.outlook.general =20 --=20 Gary VanderMolen, MS-MVP (Mail) "vicmike" <vicmike@discussions.microsoft.com> wrote in message = news:44D7E1D3-0E48-41DF-9375-E126AC0D5F99@microsoft.com... >I have thoroughly reviewed, and tried, the various suggestions posted = here,=20 > and elsewhere in the Windows Community, for solving this problem. = Nothing has=20 > worked so far. >=20 > On a new machine, using VISTA and Outlook 2007, I used Windows Easy = Transfer=20 > to copy files from Windows XP & Outlook 2007. The new Outlook Address = Book=20 > (OAB) does not recognize the contacts information in the .pst file.=20 >=20 > On the first try at transfer, the mail, tasks, and calendar info = copied=20 > successfully, and worked fine, but the Contacts info did not display. = Based=20 > on advice elsewhere on this forum, I concluded that the Contacts file = was=20 > probably in the wrong format, from being copied over from prior = versions of=20 > Office. I changed that as instructed, prepared a temporary .pst file, = copied=20 > that to the new machine, then cust & pasted that data from the temp = ..pst=20 > Contacts display into the default .pst Contacts display. That process = brought=20 > all of my contacts into Outlook 2007 and in that location, the contact = data=20 > is all useable. (For example, from any contact card, I can create a = new mail=20 > message and the email address opens in a new message box.) >=20 > But, I still cannot open a new message and select an address from the = OAB.=20 > It is blank. >=20 > In Mail > File > Data File Management > Address Books Tab, the OAB is=20 > displayed. However, it does not list itself when Change is clicked. >=20 > In Contacts > Properties > OAB tab, the "Show this folder as an OAB" = is=20 > grayed out. >=20 > Research here took me to this page: >=20 > Contacts are not available in the Address Book > http://www.howto-outlook.com/faq/contactsinaddressbook.htm >=20 > This page accurately describes the problem, and ends with the advice = to=20 > "recreate your mail profile," because the OAB service is corrupted. >=20 > That leads to these instructions: >=20 > Adding/Recreating a Mail Profile > http://www.howto-outlook.com/faq/newprofile.htm >=20 > I created a new mail profile, but the problem remains identical. So I = am at=20 > a deadend. >=20 > --vicmike 7/24/08 >=20 > |
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