| Subject: Unable to scan and save a PDF |
| Group: microsoft.public.windows.vista.print_fax_scan |
| Date: 7/12/2008 6:41:01 PM |
| From: =?Utf-8?B?QVNVZmFuMjAwMA==?= [Email Address Protection] |
I just bought an HP Officejet Pro L7555 and my OS is Vista Home Professional. When I try to scan and save a PDF file, I keep getting a message that says "Destination Component has stopped working (A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available)". A PDF file is created, but when I open the file, a box appears that says "Adobe Reader could not open "scan0001.pdf" because it is either not a supported file type or because the file was damaged (for example, it was sent as an email attachment and wasn't correctly decoded". I contacted HP, but they said that since the Microsoft Windows logo shows up on the error message, it's a problem between Microsoft and Adobe. Yet the Cannon multi-function I just tossed was able to scan and save a PDF... Any suggestions would be greatly appreciated! |
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