| Subject: Program closes abruptly when mouse is moved in save as dialogue wi |
| Group: microsoft.public.windows.vista.general |
| Date: 7/3/2008 12:32:02 PM |
| From: =?Utf-8?B?SGVscEZpeE1lUGxlYXNl?= [Email Address Protection] |
Hi, I have this issue with Windows Vista Ultimate. Essentially the problem is this. When I open up a program called "MAPLE 11" and then click either file open or file save as then move the mouse, the program abruptly closes. This is not an intermittent problem, every time the mouse moves the program closes. I have searched the knowledge base and have come up with the following. I notice there are current bugs in XP and server 2003 listing this issue, but I can't find anything relating to vista. http://support.microsoft.com/kb/903154 http://support.microsoft.com/kb/909486 The knowledge base lists this as the cause: This problem occurs if you use a program that implements the shell column provider feature on your computer. For example, when you install Adobe Reader 7, the shell column provider file (PDFshell.dll) is installed on your computer. An access violation occurs because Windows tries to reference the pointer of the shell column provider without loading the shell column provider. Therefore, the program closes abruptly. The solution is to contact microsoft for a patch on XP machines or server 2003 machines. There is nothing for vista. Does anyone have any idea how to resolve this issue or what I can do to get this bug fixed? |
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