| Subject: trouble with friends pc |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 6/30/2008 11:07:52 AM |
| From: panicbuy [Email Address Protection] |
hi a friend of mine is having a few problems with his pc and what he has told me is he would like to start his pc back to when he first bought it. he is running norton anti virus and he told me he tried to uninstall the program and he thinks this could be the problem because after he re-installed norton and since then he cant seem to use any programs on pc i.e skype ect ect... so what he wants to do is start pc from when he bought it if possible but he does`nt have a copy of vista/xp and as iam unsure what to suggest could someone please advise as what he can do. -- panicbuy |
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| Subject: Re: trouble with friends pc |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 6/30/2008 11:29:34 AM |
| From: "Carey Frisch [MVP]" [Email Address Protection] |
How to Replace Lost, Broken, or Missing Microsoft Software or Hardware http://support.microsoft.com/kb/326246/en-gb -- Carey Frisch Microsoft MVP Windows Desktop Experience - Windows Vista Enthusiast --------------------------------------------------------------- "panicbuy" <guest@unknown-email.com> wrote in message news:45c3f45ddbbd9b6017cbb862596f6f55@nntp-gateway.com... hi a friend of mine is having a few problems with his pc and what he has told me is he would like to start his pc back to when he first bought it. he is running norton anti virus and he told me he tried to uninstall the program and he thinks this could be the problem because after he re-installed norton and since then he cant seem to use any programs on pc i.e skype ect ect... so what he wants to do is start pc from when he bought it if possible but he does`nt have a copy of vista/xp and as iam unsure what to suggest could someone please advise as what he can do. -- panicbuy |
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| Subject: Re: trouble with friends pc |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 6/30/2008 11:49:47 AM |
| From: "DL" [Email Address Protection] |
Uninstall Norton, then use the utility on norton site to completely remove it "panicbuy" <guest@unknown-email.com> wrote in message news:45c3f45ddbbd9b6017cbb862596f6f55@nntp-gateway.com... > > hi a friend of mine is having a few problems with his pc and what he has > told me is he would like to start his pc back to when he first bought > it. > he is running norton anti virus and he told me he tried to uninstall > the program and he thinks this could be the problem because after he > re-installed norton and since then he cant seem to use any programs on > pc i.e skype ect ect... > so what he wants to do is start pc from when he bought it if possible > but he does`nt have a copy of vista/xp and as iam unsure what to suggest > could someone please advise as what he can do. > > > -- > panicbuy |
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| Subject: Re: trouble with friends pc |
| Group: microsoft.public.windows.vista.installation_setup |
| Date: 6/30/2008 2:09:53 PM |
| From: "Colin Barnhorst" [Email Address Protection] |
If his Vista came preinstalled on his computer he probably is supposed to use the recovery software in a hidden recovery partition to restore to factory condition. On my wife's HP laptop the recovery software is started by pressing F11 while the computer is first starting up. See if his system works the same way. Or go on the mfg's website to see how it is done. Help him make a recovery dvd afterwards. Those instructions will also be on the website and in the Help and Support Center on his computer. "panicbuy" <guest@unknown-email.com> wrote in message news:45c3f45ddbbd9b6017cbb862596f6f55@nntp-gateway.com... > > hi a friend of mine is having a few problems with his pc and what he has > told me is he would like to start his pc back to when he first bought > it. > he is running norton anti virus and he told me he tried to uninstall > the program and he thinks this could be the problem because after he > re-installed norton and since then he cant seem to use any programs on > pc i.e skype ect ect... > so what he wants to do is start pc from when he bought it if possible > but he does`nt have a copy of vista/xp and as iam unsure what to suggest > could someone please advise as what he can do. > > > -- > panicbuy |
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