| Subject: Cannot install Version 8.5 or (2008) |
| Group: microsoft.public.windows.live.messenger |
| Date: 6/22/2008 7:31:01 AM |
| From: =?Utf-8?B?TWlja3kxNzAx?= [Email Address Protection] |
Just to be clear I am not sure if (2008) and 8.5 are the same. I received a message that a newer versin was available and followed the upgrade instructions and received the following: ===================================================== Checking your computer for Windows Live programs. This may take a few minutes. ===================================================== Then it tries to upgrade and fails: ===================================================== Sorry, we couldn't install this program. Installed Start Mail Done Not installed Messenger Get help with this To try to fix the problem, click 'Try again later' and we'll add the inst your desktop so you can easily restart it later Try again later ===================================================== I uninstalled the current version and downloaded the new version (2008) from Microsoft. Received the same message - could not install... try later ===================================================== I downloaded version 8.1 and it installed without issue. I then tried to do the upgrade to (2008) - same error message - could not install ...try later ===================================================== I noticed some post had a download loation for version 8.5 (again not sure if this is the same as version 2008) Receive the below error when trying to install. ===================================================== A network error occurred while attempting to read from the file: C:\MSN\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0}.msi ===================================================== I tried downloading the file again and installing - received the same network error message. I am running XP SP3 / Office 2007 SP1 / IE7 I saw some posts on Google abount regeristing a dll which I did successfully - no help. Application Event viewer for Windows 2008 installs show the following error: ================================================== The description for Event ID ( 5000 ) in Source ( WindowsLiveSetup ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: wlsetupdiagnostic, windows live messenger, 8.5.1302.1018, oninstallend_ 0x8007065b, 12.0.1471.1025, NIL, NIL, NIL, NIL, NIL, NIL. ================================================== Message when installing version 8.5: ================================================== Product: Windows Live Messenger -- Error 1316. A network error occurred while attempting to read from the file: C:\MSN\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0}.msi =================================================== Any help appreciated! |
| Back |
| Subject: Re: Cannot install Version 8.5 or (2008) |
| Group: microsoft.public.windows.live.messenger |
| Date: 6/22/2008 10:32:14 PM |
| From: "Jonathan Kay [MVP]" [Email Address Protection] |
Greetings, Yes 2008 = 8.5. The Windows Live Installer has a number of issues. Instead, try installing directly from the MSI from here: http://messenger.jonathankay.com/redir/wlm85.asp -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation -- "Micky1701" <Micky1701@discussions.microsoft.com> wrote in message news:6570C502-403D-4C07-840F-5C7DC85E8669@microsoft.com... > Just to be clear I am not sure if (2008) and 8.5 are the same. I received a > message that a newer versin was available and followed the upgrade > instructions and received the following: > > ===================================================== > Checking your computer for Windows Live programs. This may take a few minutes. > ===================================================== > > Then it tries to upgrade and fails: > > ===================================================== > Sorry, we couldn't install this program. > > > Installed Start Mail Done > > Not installed Messenger Get help > with this > > To try to fix the problem, click 'Try again later' and we'll add the inst > your desktop so you can easily restart it later > > Try again later > ===================================================== > > I uninstalled the current version and downloaded the new version (2008) > from Microsoft. Received the same message - could not install... try later > > ===================================================== > I downloaded version 8.1 and it installed without issue. I then tried to do > the upgrade to (2008) - same error message - could not install ...try later > ===================================================== > I noticed some post had a download loation for version 8.5 (again not sure > if this is the same as version 2008) > > Receive the below error when trying to install. > > ===================================================== > A network error occurred while attempting to read from the file: > C:\MSN\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0}.msi > ===================================================== > > I tried downloading the file again and installing - received the same > network error message. > > I am running XP SP3 / Office 2007 SP1 / IE7 > > I saw some posts on Google abount regeristing a dll which I did successfully > - no help. > > Application Event viewer for Windows 2008 installs show the following error: > > ================================================== > The description for Event ID ( 5000 ) in Source ( WindowsLiveSetup ) > cannot be found. The local computer may not have the necessary registry > information or message DLL files to display messages from a remote > computer. You may be able to use the /AUXSOURCE= flag to retrieve this > description; see Help and Support for details. The following information is > part of the event: wlsetupdiagnostic, windows live messenger, > 8.5.1302.1018, oninstallend_ 0x8007065b, 12.0.1471.1025, NIL, NIL, > NIL, NIL, NIL, NIL. > ================================================== > Message when installing version 8.5: > > ================================================== > Product: Windows Live Messenger -- Error 1316. A network error occurred > while attempting to read from the file: > C:\MSN\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0}.msi > =================================================== > > Any help appreciated! |
| Back |
| Subject: Re: Cannot install Version 8.5 or (2008) |
| Group: microsoft.public.windows.live.messenger |
| Date: 6/23/2008 10:42:27 PM |
| From: whyuaskin [Email Address Protection] |
Micky1701 wrote : > Thanks for te reply. I have tried that link before from your suggestions in > your past posts but still get the following error: > > Product: Windows Live Messenger -- Error 1316. A network error occurred I also tried this link and recieved the same message, has since gone back to windows messenger which connects everytime |
| Back |